DELIVERY TERMS

• We strive to ship your orders as quickly as possible so that they reach our valued customers on time.

• Once your order is placed and dispatched, you will receive the order tracking details via email and SMS on your registered mobile number.

• Delivery Time for Domestic Orders

• In general, domestic shipments are delivered within 8-10 business days. In rare cases, delivery may take more or less time depending on the accessibility of the location, time of the year, courier operations, or other external factors beyond our control.

• Delivery Time for International Orders

• Orders shipped internationally generally take approximately 10-15 business days, depending on the accessibility of the destination country and your location within that country.

• Change of Delivery Address / Contact Details

• For any request to change the delivery address or contact details of the recipient, please share the relevant details with us at colourthreadsstore@gmail.com.

• We will coordinate with our logistics partners and make every reasonable effort to accommodate the requested changes. However, changes may not be possible once the order has been dispatched.

• Expedited / Urgent Delivery Requests

• For expedited or urgent delivery requests, please contact us at colourthreadsstore@gmail.com.

• We will do our best to accommodate your preferred delivery timeframe, subject to product availability and the serviceability of our logistics partners. This may be applicable for urgent requirements, special occasions, or other important events.

• Delivery Time Exceeded

• We are committed to delivering your orders within the estimated timeframe and will make every effort to ensure timely dispatch and delivery.

• However, we work with third-party logistics and delivery partners and cannot be held responsible for delays that occur after the order has been handed over to the courier or logistics provider.

• In the event of service interruptions, natural events, transportation disruptions, government restrictions, or other circumstances beyond our reasonable control, we may not be able to guarantee delivery within the estimated timeframe.

SHIPPING COSTS

• Domestic Orders

• We offer FREE SHIPPING on all orders delivered within India.

• International Orders

• International shipping costs are based on the delivery location and will be calculated at the time of checkout.

• The applicable shipping charges will be collected along with the payment for your order at checkout.

CANCELLATIONS

• If you change your mind after placing an order, cancellation may not always be possible. However, please contact us as soon as possible at colourthreadsstore@gmail.com, and we will make every reasonable effort to accommodate your request.

• Once an order has been processed or dispatched, cancellation may not be possible.

STOCK AVAILABILITY

• We make every effort to maintain accurate stock information on our website. However, from time to time, there may be discrepancies in product availability.

• In such cases, we may be unable to fulfil one or more items in your order. If this occurs, we will contact you and inform you of the available options. We will be happy to assist you with an alternative product, modification of the order, or any other appropriate resolution.

DUTIES & TAXES

• Goods and Services Tax (GST)

• GST, wherever applicable, is included in the prices displayed for products sold and delivered within India.

• Import Duties & Taxes

• International shipments may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country. These charges vary from country to country and are the responsibility of the recipient unless otherwise specifically stated at the time of checkout.

• We encourage customers to check the applicable customs and import regulations of their destination country before placing an international order.

• If you refuse to pay any applicable import duties, taxes, or customs charges upon arrival, Colour Threads will not be responsible for any resulting delay, non-delivery, return, loss, or additional charges associated with the order.